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CS428
The Suite Life of Family Centered Care
By: J. M. Schneider & A. M. Sostre; Emory University Hospital.
For further information, please contact: julie.schneider@emoryhealthcare.org
Purpose: The purpose of this presentation is to demonstrate how families can be incorporated into the design and construction of a true family-centered care environment within a Neuro ICU. This environment took into account their experiences, fears, desires and wishes.
Description: Current research demonstrates that family involvement within the critical care environment improves patient outcomes. However, there is limited data detailing the importance of family influences on actual design. In 2007, our hospital opened a new critical care unit that included input from families. Eighteen months prior to opening day, family members of former patients were invited to a day-long conference where they expressed their vision for the ideal ICU setting. Families expressed their likes and dislikes of the traditional ICU versus their views of an optimal unit. Architects and engineers were present to welcome their comments and ask questions.
Evaluation and Outcomes: These ideas gave life to private enclosed suites built into each patient room that allow for 2 family members to sleep each night, arms length away from their family member. A larger family waiting area attended by a trained family coordinator was also developed to include a children’s center, café, shower area, and laundry facilities. Family surveys taken after the opening of the unit showed increased satisfaction.
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